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Sublot EK-02, Level 1, Parkcity Mall, Jalan Tun Ahmad Zaidi, Parkcity Commerce Square, 97008 Bintulu, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
Sublot EK-02, Level 1, Parkcity Mall, Jalan Tun Ahmad Zaidi, Parkcity Commerce Square, 97008 Bintulu, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
TERMS AND CONDITIONS – SECRET RECIPE RUNNER SERVICE
Last updated: 15 MAY 2026
1. Nature of Service
Secret Recipe Runner is a delivery and purchase facilitation service provided by Sapu Superapp.
Sapu is not affiliated, partnered, or associated with Secret Recipe Cakes and Café Sdn Bhd (Secret Recipe Malaysia) or any of its trademarks.
We act as a runner: we go to Secret Recipe outlets, purchase the food and beverage items you request, and deliver them to your specified address. We do not prepare, store, or sell any Secret Recipe products directly; we only facilitate the purchase and delivery on your behalf.
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2. How It Works
You select menu items from the Secret Recipe menu displayed in the Sapu Superapp (prices shown are estimates based on Secret Recipe's menu).
You place an order and make payment via Sapu Superapp (cost of items + delivery fee + runner management fee).
Our runner goes to the nearest Secret Recipe outlet, buys the exact items using their own funds (or Sapu's), and then delivers to you.
You receive a copy of the receipt (photo) from the runner upon delivery.
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3. Pricing & Payment
Component Rate
Food & Beverage price Same as Secret Recipe's in-store price (as shown on the receipt)
Delivery fee RM5 for the first 2km, then RM1 per additional km
Services Fee per order
Total payment Food/Beverage cost + delivery fee
If Secret Recipe changes its prices without notice, you agree to pay any difference (Sapu will inform you before purchase).
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4. Order Confirmation & Cancellation
Once you confirm your order, our runner will immediately go to the Secret Recipe outlet to purchase.
Cancellation is not possible after the runner has paid for the items at Secret Recipe (since cakes and food may already be prepared or packed).
If cancellation happens before payment is made, a cancellation fee of RM3 may apply to cover the runner's time and effort.
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5. Delivery & Pickup
Delivery time depends on runner availability, distance, and Secret Recipe's preparation time.
Our runner will wait for your order at Secret Recipe.
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6. Food & Beverage Quality / Issues
Sapu is not responsible for the quality, taste, temperature, packaging, or presentation of the food/beverages provided by Secret Recipe.
Any complaints about the order (wrong item, missing item, spilled drinks, cake damage, preparation issues, etc.) must be directed to Secret Recipe directly. However, we will assist you with the receipt as proof of purchase.
If Secret Recipe gives the wrong order, Sapu will attempt to return and exchange, but additional delivery fee may apply.
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7. Disclaimer of Affiliation
"Sapu is an independent delivery service. We are not employed by, endorsed by, or affiliated with Secret Recipe Cakes and Café Sdn Bhd (Secret Recipe Malaysia). The trademarks 'Secret Recipe', 'Chocolate Indulgence', 'Creme Brulee', 'Hokkaido Triple Chocolate Cheese Cake', 'White Chocolate Macadamia Cake', 'Thai Milk Tea Cake', 'ZUS Indulgence Cake', 'Chocolate Banana Cake', 'Chicken Parmigiana', 'Country Fried Chicken', 'Carbonara with Crispy Beef Strips', 'Spicy Seafood Medley Pasta', 'Baked Lasagne', 'Salted Egg Chicken Chop', 'Salted Egg Fried Rice', and all related names are the property of Secret Recipe Malaysia. We use them only to identify the products you request. Sapu does not prepare, store, or sell any Secret Recipe products. We simply purchase and deliver on your behalf."
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8. Limitation of Liability
Sapu's total liability for any claim arising from this service is limited to the total amount you paid for that order.
Sapu is not liable for any indirect damages (e.g., dissatisfaction with taste, missed celebrations, delays, melted cakes, etc.).
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9. Changes to Terms
Sapu may update these T&C at any time. Continued use of the Secret Recipe Runner service means you accept the updated terms.
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