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Lot 3648 & 3649 Block 31, Ground Floor, Kemena Land District, Jln Kidurong, Medan Jaya Commercial Centre, 97000 Bintulu, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
Lot 3648 & 3649 Block 31, Ground Floor, Kemena Land District, Jln Kidurong, Medan Jaya Commercial Centre, 97000 Bintulu, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
TERMS AND CONDITIONS – PIZZA HUT RUNNER SERVICE
Last updated: 15 May 2026
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1. Nature of Service
· Pizza Hut Runner is a delivery and purchase facilitation service provided by Sapu Superapp.
· Sapu is not affiliated, partnered, or associated with Pizza Hut Malaysia or any of its trademarks.
· We act as a runner: we go to Pizza Hut outlets, purchase the food and beverage items you request, and deliver them to your specified address. We do not prepare, store, or sell any Pizza Hut products directly; we only facilitate the purchase and delivery on your behalf.
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2. How It Works
· You select menu items from the Pizza Hut menu displayed in the Sapu Superapp (prices shown are estimates based on Pizza Hut's menu).
· You place an order and make payment via Sapu Superapp (cost of items + delivery fee + service fee).
· Our runner goes to the nearest Pizza Hut outlet, buys the exact items using their own funds (or Sapu's), and then delivers to you.
· You receive a copy of the receipt (photo) from the runner upon delivery.
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3. Pricing & Payment
Component Rate
Food / Beverage price Same as Pizza Hut's in-store price (as shown on the receipt)
Delivery fee RM5 for the first 2km, then RM1 per additional km
Service Fee per order
Total payment Food/Beverage cost + delivery fee
If Pizza Hut changes its prices without notice, you agree to pay any difference (Sapu will inform you before purchase).
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4. Order Confirmation & Cancellation
· Once you confirm your order, our runner will immediately go to the Pizza Hut outlet to purchase.
· Cancellation is not possible after the runner has paid for the items at Pizza Hut (since food may already be prepared or in the process of being made).
· If cancellation happens before payment is made, a cancellation fee of RM3 may apply to cover the runner's time and effort.
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5. Delivery & Pickup
· Delivery time depends on runner availability, distance, and Pizza Hut's preparation time.
· Our runner will wait for your order at Pizza Hut.
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6. Food & Beverage Quality / Issues
· Sapu is not responsible for the quality, taste, temperature, or packaging of the food/beverages provided by Pizza Hut.
· Any complaints about the order (wrong item, missing item, spilled drinks, preparation issues, etc.) must be directed to Pizza Hut directly. However, we will assist you with the receipt as proof of purchase.
· If Pizza Hut gives the wrong order, Sapu will attempt to return and exchange, but additional delivery fee may apply.
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7. Disclaimer of Affiliation
“Sapu is an independent delivery service. We are not employed by, endorsed by, or affiliated with Pizza Hut Malaysia. The trademarks 'Pizza Hut', 'Melts', 'Baked Rice', 'Wingstreet', 'Ayam Bakar Pizza', 'Hand Tossed Sourdough', 'Hawaiian Cola Pizza', and all related names are the property of Pizza Hut Malaysia. We use them only to identify the products you request. Sapu does not prepare, store, or sell any Pizza Hut products. We simply purchase and deliver on your behalf.”
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8. Limitation of Liability
· Sapu's total liability for any claim arising from this service is limited to the total amount you paid for that order.
· Sapu is not liable for any indirect damages (e.g., dissatisfaction with taste, missed meals, delays, etc.).
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9. Changes to Terms
· Sapu may update these T&C at any time. Continued use of the Pizza Hut Runner service means you accept the updated terms.
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End of Terms and Conditions
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