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Lot No.G41, Ground Floor, The Spring Shopping Mall, Jalan Tun Razak, 97000 Bintulu, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
Lot No.G41, Ground Floor, The Spring Shopping Mall, Jalan Tun Razak, 97000 Bintulu, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
Nando's Runner Service - Terms and Conditions
Last updated: 15 May 2026
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1. Nature of Service
· Nando's Runner is a delivery and purchase facilitation service provided by Sapu Superapp.
· Sapu is not affiliated, partnered, or associated with Nando's Malaysia (operated by Nando's Chickenland (M) Sdn Bhd) or any of its trademarks.
· We act as a runner: we go to Nando's outlets, purchase the food and beverage items you request, and deliver them to your specified address. We do not prepare, store, or sell any Nando's products directly; we only facilitate the purchase and delivery on your behalf.
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2. How It Works
· You select menu items from the Nando's menu displayed in the Sapu Superapp (prices shown are estimates based on Nando's menu).
· You place an order and make payment via Sapu Superapp (cost of items + delivery fee + service fee).
· Our runner goes to the nearest Nando's outlet, buys the exact items using their own funds (or Sapu's), and then delivers to you.
· You receive a copy of the receipt (photo) from the runner upon delivery.
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3. Pricing & Payment
Component Rate
Food / Beverage price Same as Nando's in-store price (as shown on the receipt)
Delivery fee RM5 for the first 2km, then RM1 per additional km
Services Fee per order
Total payment Food/Beverage cost + delivery fee
If Nando's changes its prices without notice, you agree to pay any difference (Sapu will inform you before purchase).
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4. Order Confirmation & Cancellation
· Once you confirm your order, our runner will immediately go to the Nando's outlet to purchase.
· Cancellation is not possible after the runner has paid for the items at Nando's (since food may already be prepared or in the process of being made).
· If cancellation happens before payment is made, a cancellation fee of RM3 may apply to cover the runner's time and effort.
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5. Delivery & Pickup
· Delivery time depends on runner availability, distance, and Nando's preparation time.
· Our runner will wait for your order at Nando's.
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6. Food & Beverage Quality / Issues
· Sapu is not responsible for the quality, taste, temperature, or packaging of the food/beverages provided by Nando's.
· Any complaints about the order (wrong item, missing item, spilled drinks, preparation issues, etc.) must be directed to Nando's directly. However, we will assist you with the receipt as proof of purchase.
· If Nando's gives the wrong order, Sapu will attempt to return and exchange, but additional delivery fee may apply.
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7. Disclaimer of Affiliation
“Sapu is an independent delivery service. We are not employed by, endorsed by, or affiliated with Nando's Malaysia. The trademarks 'Nando's', 'PERi-PERi', 'PERi-crackle', 'PERi-Mac & Cheese', 'PERi-honey Chicken Thigh Bowl', 'PERi-honey Yuzu Wings', 'Watermelon Lychee Fizz', 'Yuzu Lychee Bliss', 'Triple Treats (Nata, Bolo, Bola)', 'Whole Chicken', and all related names are the property of Nando's Malaysia. We use them only to identify the products you request. Sapu does not prepare, store, or sell any Nando's products. We simply purchase and deliver on your behalf.”
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8. Limitation of Liability
· Sapu's total liability for any claim arising from this service is limited to the total amount you paid for that order.
· Sapu is not liable for any indirect damages (e.g., dissatisfaction with taste, missed meals, delays, etc.).
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9. Changes to Terms
· Sapu may update these T&C at any time. Continued use of the Nando's Runner service means you accept the updated terms.
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End of Terms and Conditions
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