· UNCLEBOB Runner is a delivery and purchase facilitation service provided by Sapu Superapp.
· Sapu is not affiliated, partnered, or associated with UNCLEBOB Malaysia or any of its trademarks.
· We act as a runner: we go to UNCLEBOB outlets, purchase the food items you request, and deliver them to your specified address. We do not offer or sell UNCLEBOB products directly; we only facilitate the purchase and delivery on your behalf.
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2. How It Works
· You select menu items from the UNCLEBOB menu displayed in the Sapu Superapp (prices shown are estimates based on UNCLEBOB’s menu).
· You place an order and make payment via Sapu Superapp (cost of items + delivery fee + service fee).
· Our runner goes to the nearest UNCLEBOB outlet, buys the exact items using their own funds (or Sapu’s), and then delivers to you.
· You receive a copy of the receipt (photo) from the runner upon delivery.
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3. Pricing & Payment
Component Rate
Food / Beverage price Same as UNCLEBOB’s in-store price (as shown on the receipt)
Delivery fee RM5 for the first 2km, then RM1 per additional km
Service Fee 10% of the food cost
Total payment Food cost + delivery fee + 10% service fee
If UNCLEBOB changes its prices without notice, you agree to pay any difference (Sapu will inform you before purchase).
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4. Order Confirmation & Cancellation
· Once you confirm your order, our runner will immediately go to the UNCLEBOB outlet to purchase.
· Cancellation is not possible after the runner has paid for the items at UNCLEBOB (since food may already be prepared or in the process of being made).
· If cancellation happens before payment is made, a cancellation fee of RM3 may apply to cover the runner’s time and effort.
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5. Delivery & Pickup
· Delivery time depends on runner availability, distance, and UNCLEBOB’s preparation time.
· Our runner will wait for your order at UNCLEBOB.
· If you are not available to receive the delivery, additional waiting charges may apply (RM1 per 5 minutes after first 10 minutes).
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6. Food & Beverage Quality / Issues
· Sapu is not responsible for the quality, taste, temperature, or packaging of the food/beverages provided by UNCLEBOB.
· Any complaints about the order (wrong item, missing item, spilled drinks, preparation issues, etc.) must be directed to UNCLEBOB directly. However, we will assist you with the receipt as proof of purchase.
· If UNCLEBOB gives the wrong order, Sapu will attempt to return and exchange, but additional delivery fee may apply.
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7. Disclaimer of Affiliation
“Sapu is an independent delivery service. We are not employed by, endorsed by, or affiliated with UNCLEBOB Malaysia. The trademarks ‘UNCLEBOB’, ‘Ayam Gunting’, ‘Nasi Kuning Fried Chicken’, ‘Bobbie Bun’, ‘XXL Fried Chicken’, ‘KBOB Korean Fried Chicken’, and all related names are the property of UNCLEBOB Malaysia. We use them only to identify the products you request. Sapu does not prepare, store, or sell any UNCLEBOB products. We simply purchase and deliver on your behalf.”
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8. Limitation of Liability
· Sapu’s total liability for any claim arising from this service is limited to the total amount you paid for that order.
· Sapu is not liable for any indirect damages (e.g., dissatisfaction with taste, missed meals, delays, etc.).
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9. Changes to Terms
· Sapu may update these T&C at any time. Continued use of the UNCLEBOB Runner service means you accept the updated terms.
