All
93000 Kuching, Sarawak, Malaysia
5
0 Reviews
15 minutes
Prepare Time
30 minutes
Delivery Time
RM 1,000,000.00
Max Order
5
0 Reviews
15 minutes
Prepare Time
30 minutes
Delivery Time
RM 1,000,000.00
Max Order
TERMS AND CONDITIONS – BURGER KING RUNNER SERVICE
Last updated: 24 April 2026
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1. Nature of Service
Burger King Runner is a delivery and purchase facilitation service provided by Sapu Superapp.
Sapu is not affiliated, partnered, or associated with Burger King Malaysia or any of its trademarks.
We act as a runner: we go to Burger King outlets, purchase the food items you request, and deliver them to your specified address.
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2. How It Works
You select menu items from the Burger King menu displayed in the Sapu Superapp (prices shown are estimates based on Burger King's menu).
You place an order and make payment via Sapu Superapp (food cost + delivery fee + runner management fee).
Our runner goes to the nearest Burger King outlet, buys the exact items using their own funds (or Sapu's), and then delivers to you.
You receive a copy of the receipt (photo) from the runner upon delivery.
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3. Pricing & Payment
Component Rate
Food price Same as Burger King's in-store price (as shown on the receipt)
Delivery fee RM5 for the first 2km, then RM1 per additional km
Runner Management Fee RM2 per order
Total payment Food cost + delivery fee + RM2
If Burger King changes its prices without notice, you agree to pay any difference (Sapu will inform you before purchase).
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4. Order Confirmation & Cancellation
· Once you confirm your order, our runner will immediately go to Burger King to purchase.
Cancellation is not possible after the runner has paid for the food at Burger King (since food is already prepared).
If cancellation happens before payment, a cancellation fee of RM3 may apply.
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5. Delivery & Pickup
· Delivery time depends on runner availability, distance, and Burger King's preparation time.
Our runner will wait for your food at Burger King
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6. Food Quality & Issues
Sapu is not responsible for the quality, taste, temperature, or packaging of the food provided by Burger King.
Any complaints about food (wrong item, missing item, spoiled food) must be directed to Burger King directly – but we will assist you with the receipt as proof of purchase.
If Burger King gives the wrong order, Sapu will attempt to return and exchange, but additional delivery fee may apply.
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7. Disclaimer of Affiliation
"Sapu is an independent delivery service. We are not employed by, endorsed by, or affiliated with Burger King Malaysia. The trademarks 'Burger King', 'Whopper', 'Tendercrisp', and all related names are the property of Burger King Malaysia. We use them only to identify the products you request."
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8. Limitation of Liability
· Sapu's total liability for any claim arising from this service is limited to the total amount you paid for that order.
· Sapu is not liable for any indirect damages (e.g., loss of appetite, missed meals, etc.).
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9. Changes to Terms
· Sapu may update these T&C at any time. Continued use of the Burger King Runner service means you accept the updated terms.
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