Tealive Runner The Spring – We'll buy it and deliver it to you
Lot No. B11A, Basement Floor, The Spring Shopping Mall, The Spring, Q5A, City, 93300 Kuching, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
Tealive Runner The Spring – We'll buy it and deliver it to you
Lot No. B11A, Basement Floor, The Spring Shopping Mall, The Spring, Q5A, City, 93300 Kuching, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
📜 TERMS AND CONDITIONS – TEALIVE RUNNER SERVICE
Last updated: 15 May 2026
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1. NATURE OF SERVICE
· Tealive Runner is a delivery and purchase facilitation service provided by Sapu Superapp. · Sapu is not affiliated, partnered, or associated with Tealive Malaysia (Loob Holding Sdn Bhd) or any of its trademarks. · We act as a runner: we go to Tealive outlets, purchase the beverage or food items you request, and deliver them to your specified address. We do not offer or sell Tealive products directly; we only facilitate the purchase and delivery on your behalf.
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2. HOW IT WORKS
· You select menu items from the Tealive menu displayed in the Sapu Superapp (prices shown are estimates based on Tealive’s menu). · You place an order and make payment via Sapu Superapp (cost of items + delivery fee + services fee). · Our runner goes to the nearest Tealive outlet, buys the exact items using their own funds (or Sapu’s), and then delivers to you. · You receive a copy of the receipt (photo) from the runner upon delivery.
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3. PRICING & PAYMENT
Component Rate Beverage / Food price Same as Tealive’s in-store price (as shown on the receipt) Delivery fee RM5 for the first 2km, then RM1 per additional km Services Fee per order Total payment Beverage/food cost + delivery fee +
If Tealive changes its prices without notice, you agree to pay any difference (Sapu will inform you before purchase).
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4. ORDER CONFIRMATION & CANCELLATION
· Once you confirm your order, our runner will immediately go to the Tealive outlet to purchase. · Cancellation is not possible after the runner has paid for the items at Tealive (since drinks/food may already be prepared). · If cancellation happens before payment is made, a cancellation fee of RM3 may apply to cover the runner’s time and effort.
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5. DELIVERY & PICKUP
· Delivery time depends on runner availability, distance, and Tealive’s preparation time. · Our runner will wait for your order at Tealive. · If you are not available to receive the delivery, additional waiting charges may apply (RM1 per 5 minutes after first 10 minutes).
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6. BEVERAGE / FOOD QUALITY & ISSUES
· Sapu is not responsible for the quality, taste, temperature, or packaging of the food/beverages provided by Tealive. · Any complaints about the order (wrong item, missing item, spilled drinks, preparation issues, etc.) must be directed to Tealive directly. However, we will assist you with the receipt as proof of purchase. · If Tealive gives the wrong order, Sapu will attempt to return and exchange, but additional delivery fee may apply.
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7. DISCLAIMER OF AFFILIATION
“Sapu is an independent delivery service. We are not employed by, endorsed by, or affiliated with Tealive Malaysia. The trademarks ‘Tealive’, ‘Signature Brown Sugar Pearl Milk Tea’, ‘Roasted Milk Tea with Handmade Pearls’, ‘Signature Passion Fruit Green Tea’, ‘Grapefruit Chia Tea Booster’, ‘Signature Milk Tea’, ‘Matcha Tea’, ‘Teh Tarik’, ‘Signature Coffee’, ‘Caramel Macchiato’, ‘Hazelnut Coffee’, ‘Signature Coco’, ‘Dark Chocolate’, ‘Chocolate Hazelnut’, ‘KITKAT Coco Wafer Smoothie’, and all related names are the property of Tealive Malaysia. We use them only to identify the products you request. Sapu does not prepare, store, or sell any Tealive products. We simply purchase and deliver on your behalf.”
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8. LIMITATION OF LIABILITY
· Sapu’s total liability for any claim arising from this service is limited to the total amount you paid for that order. · Sapu is not liable for any indirect damages (e.g., dissatisfaction with taste, missed meetings, delays, etc.).
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9. CHANGES TO TERMS
· Sapu may update these T&C at any time. Continued use of the Tealive Runner service means you accept the updated terms.
