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Shop Lot No. 2 (Ground & 1st Floor) and Shop Lot No. 4 (Ground Floor), Causeway Road, 96007, Sibu, 96000 Sibu, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
Shop Lot No. 2 (Ground & 1st Floor) and Shop Lot No. 4 (Ground Floor), Causeway Road, 96007, Sibu, 96000 Sibu, Sarawak, Malaysia
5
0 Reviews
RM 1,000,000.00
Max Order
TERMS AND CONDITIONS – MCDONALD'S RUNNER SERVICE
Last updated: 7 MAY 2026
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1. Nature of Service
McDonald's Runner is a delivery and purchase facilitation service provided by Sapu Superapp. Sapu is not affiliated, partnered, or associated with McDonald's Malaysia or any of its trademarks.We act as a runner: we go to McDonald's outlets, purchase the food items you request, and deliver them to your specified address.
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2. How It Works
You select menu items from the McDonald's menu displayed in the Sapu Superapp (prices shown are estimates based on McDonald's menu).You place an order and make payment via Sapu Superapp (food cost + delivery fee + runner management fee).Our runner goes to the nearest McDonald's outlet, buys the exact items using their own funds (or Sapu's), and then delivers to you.You receive a copy of the receipt (photo) from the runner upon delivery.
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3. Pricing & Payment
Component RateFood price Same as McDonald's in-store price (as shown on the receipt)Delivery fee RM5 for the first 2km, then RM1 per additional kmService Fee per orderTotal payment Food cost + delivery fee
If McDonald's changes its prices without notice, you agree to pay any difference (Sapu will inform you before purchase).
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4. Order Confirmation & Cancellation
Once you confirm your order, our runner will immediately go to McDonald's to purchase.Cancellation is not possible after the runner has paid for the food at McDonald's (since food is already prepared).If cancellation happens before payment, a cancellation fee of RM3 may apply.
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5. Delivery & Pickup
Delivery time depends on runner availability, distance, and McDonald's preparation time.Our runner will wait for your food at McDonald's l.
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6. Food Quality & Issues
Sapu is not responsible for the quality, taste, temperature, or packaging of the food provided by McDonald's.Any complaints about food (wrong item, missing item, spoiled food) must be directed to McDonald's directly – but we will assist you with the receipt as proof of purchase.If McDonald's gives the wrong order, Sapu will attempt to return and exchange, but additional delivery fee may apply.
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7. Disclaimer of Affiliation
"Sapu is an independent delivery service. We are not employed by, endorsed by, or affiliated with McDonald's Malaysia. The trademarks 'McDonald's', 'Big Mac', 'McFlurry', and all related names are the property of McDonald's Malaysia. We use them only to identify the products you request."
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8. Limitation of Liability
Sapu's total liability for any claim arising from this service is limited to the total amount you paid for that order.Sapu is not liable for any indirect damages (e.g., loss of appetite, missed meals, etc.).
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9. Changes to Terms
Sapu may update these T&C at any time. Continued use of the McDonald's Runner service means you accept the updated terms.
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